Data Privacy Policy
Your privacy matters to us at VastPlanetCore
Information We Collect
If you reach out about corporate floral designs or gift services, we gather information you willingly provide. This covers your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. Payment details are also collected when you place orders, handled securely through our payment partners.
For business clients, we may collect additional company details such as registration information, preferred delivery timings, and budget preferences. This helps us tailor our services to your business needs.
Our site automatically collects certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this data to improve site performance and understand how clients find our services.
How We Use Your Information
We mainly use your data to process orders and deliver high-quality service. This covers order processing, coordinating deliveries, crafting custom arrangements to fit your specifications, and keeping you informed about your service needs.
We also analyze information to enhance our offerings and user experience, helping us identify which corporate floral services are most valuable to clients and how we can better assist businesses in United Kingdom.
Information Sharing and Disclosure
VastPlanetCore respects your privacy and does not sell personal data to third parties. We share information only when needed to deliver our services or when legally required.
We may disclose the necessary data to trusted service providers who assist us in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they render to us.
We may reveal data when mandated by law, a court order, or government request. We may also disclose to safeguard our rights, property, or safety, as well as the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to ensure its safety. This includes secure storage, encrypted transmissions, and restricted access to personal data within our company.
Secure Storage
Your personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
We encrypt sensitive data transmitted between your browser and our services to safeguard information in transit.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is foolproof. We continually update our practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be able to access, update, delete, or limit how we use your information.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to provide our services and fulfill legal obligations. Retention durations depend on the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Monitoring
Our site uses cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies help us store your preferences and assess site performance.
You can manage cookie settings via your browser options. However, turning off certain cookies could impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only VastPlanetCore and our site. We are not accountable for the privacy practices of other sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
VastPlanetCore Privacy Team
Floral Court, Chelsea, London
London, United Kingdom SW3 5SZ
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and share as much detail as you can about your request. We strive to respond to all privacy requests within about a week.